Sales / Customer Service and Refund Policy
Sales/Customer Service and Refund Policy
Star Outdoor is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. Refunds will not be given should you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
The Refund Policy of Star Outdoor fully complies with the provisions of the Competition and Consumer Act 2010 (Cth).
Terms and Conditions
Intellectual Property and Copyright – Materials Each trademark is the property of its respective owner. Star Outdoor, ShadeMate, Star Marquee’s logos are registered trademarks of Star Marquees Pty Ltd ACN 118659500
The copyright material contained in this website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by the Publisher, or in some cases, a related body corporate or third party. All trademarks shown on any product is the property of their respective owners. These intellectual property rights are protected by Australian and international laws. Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. This website makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
Other Websites – This website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. The Publisher should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or of any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. The Publisher is not responsible for information on, or the privacy practices of, such websites. The Publisher reserves the right to prevent third parties from linking to this website.
Content – The information, materials and services in this website are provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
Viruses – Given the nature of the internet, the Publisher cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website and to the maximum extent permitted by law; the Publisher disclaims all liability for any errors, omissions and faults. You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. The Publisher does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
Pricing All prices listed are in Australian Dollars and are Inclusive of GST. All international transactions will be completed in Australian Dollars.
International Transactions will not be subject to GST. However shipping charges will apply.
Artwork Requirements and Mock ups
FONTS Please convert fonts to outlines. This is done in Adobe Illustrator, and will prevent any issues during the printing process. If you don’t have the facility to do this, please specify the exact name of the font you wish to have printed.
COLOURS Please specify the PMS or CMYK code of any colours you wish to have printed*
*Please Note the colour match may be subject to minimal variation. Our design & printing process aims to achieve the best possible result.
IMAGES & PHOTOGRAGHS All images need to be supplied at high resolution and at 300DPI. 300DPI is a measure of resolution, the higher the resolution of an image, the better the quality when it is printed in large formats. If your files are too large to send via email please just give us a call, and we will talk you through several options.
FREE DESIGN OFFER CONDITIONS Star Outdoor will provide a mock up design of how our your products could look if you supply us with logos and images. Two mock up changes will be allowed free of charge. Any additional changes will be charged at $70.00 per hour.