Shipping Policy
Our non-printed products that are in stock will be dispatched the next business day after an order has been placed and payment has been received.
Our custom printed products have various shipping times based on the type of product and the value of the order. In the product pages FAQ section it states the approximate turnaround time on your products after we have received sign off of your artwork proof and payment. All risk of loss or damage to the products passes to you when we despatch the products. We are not liable for shipping delays due to unforeseen circumstances such as weather events, COVID-19 disruptions and other external factors impacting both our suppliers and courier companies.
Return & Refund Policy
It is our intention to provide our customers with products that meet the specifications stated as well as our customer’s expectations. In the unlikely event that your expectations are not met, we ask that you email us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution. Please send this email to [email protected]
It is important to note that for all of our custom printed products the customer approves the order prior to printing so it is essential that you select your product and check your artwork very carefully. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved so we can do our best to achieve the closest possible colour match.
Star Marquees Pty Ltd will repair or replace any products which are not as stated, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated.
In the event of a warranty claim by you, and photos of the issue being received, Star Marquees Pty Ltd will:
1. If notified within 14 days of the goods being received by the customer:
a) Arrange and pay for the return of the goods to Star Marquees Pty Ltd for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If Star Marquees Pty Ltd requires the goods to be returned, Star Marquees Pty Ltd will arrange and pay for the return of the goods.
2. If notified later than 14 days of the goods being received by the customer:
a) Require the customer to return the goods to Star Marquees Pty Ltd (at the customer’s cost). Star Marquees Pty Ltd will then repair or replace the goods and return them at no cost to the customer
In the event of a warranty claim, our liability will be limited to the cost of repairing or replacing the goods. Star Marquees Pty Ltd will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of transport and assembly of the product that is the subject of the warranty claim. It is essential that all products are carefully inspected at time of receipt.
Refunds are not offered for custom printed products.