Return & Refund Policy

We intend to provide our customers with products that meet the specifications stated as well as the customer’s expectations. In the unlikely event that your expectations are not met, we ask that you email us immediately with photos and a description of the problem. We will make every effort to reach a fast and mutually agreeable resolution. Please send this email to [email protected].

It is important to note that for all our custom printed products the customer must approve the order before printing. It is essential that the customer selects the correct product and checks the artwork very carefully as changes cannot be made once the order is sent to print.  

It is also important to note that the colours in the artwork proof displayed on your screen are inaccurate. Colours will print differently depending on the print method and material. The image colours will also vary on different computer monitors. If a colour is important, it is essential that a Pantone (PMS) colour is advised before the artwork proof is approved so that Star Outdoor can do its best to achieve the closest possible colour match. 

Star Marquees Pty Ltd will repair or replace products that are:

• Not as stated
• Not as shown on the approved artwork proof
• Found to be defective within the warranty period stated

Refunds are not offered for custom-printed products.