Warranty Policy

In the event of a warranty claim by you, and photos of the issue being received, Star Marquees Pty Ltd will: 

1. If notified within 14 days of the goods being received by the customer: 

a) Arrange and pay for the return of the goods to Star Marquees Pty Ltd for repair, then repair the goods and return them at no cost to the customer; or 

b) Replace the goods at no cost to the customer. If Star Marquees Pty Ltd requires the goods to be returned, Star Marquees Pty Ltd will arrange and pay for the return of the goods. 

2. If notified later than 14 days of the goods being received by the customer: 

a) Require the customer to return the goods to Star Marquees Pty Ltd at the customer’s cost. Star Marquees Pty Ltd will then repair or replace the goods and return them at no cost to the customer. 

In the event of a warranty claim, our liability will be limited to the cost of repairing or replacing the goods. Star Marquees Pty Ltd will not be liable for any associated costs incurred by the customer because of a warranty claim. This includes but is not limited to, the cost of transport and assembly of the product that is the subject of the warranty claim. All products must be carefully inspected at the time of receipt. 

Each warranty claim will be assessed by a qualified member of our team. We reserve the right to investigate the nature of the claim and determine its validity based on our assessment criteria.

Exclusions

This warranty does not cover damages resulting from:

• Misadventure or accidental damage
• Incorrect installation or assembly
• Negligence or improper use
• Modification or alteration of the product
• Natural disasters or acts of God